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I added a status reason choice to an option set and it doesn't show on the case form

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Posted on by Cat_Car 166
 
Hello, I have an issue with an optionset or could be an issue with something else. I added a choice in the status reason for case current status (Waiting for delivery confirmation), I published it and it does not show in the case form as you can see below. I did a hard refresh, even republished, still nothing.
I checked for any business process flows, but I see nothing that would make the new status not to show on the form.
Any ideas of what I could be missing here?
 
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  • Cat_Car Profile Picture
    Cat_Car 166 on at
    I added a status reason choice to an option set and it doesn't show on the case form
    Thank you for this. Took me some searching but finally worked. Weird that this doesn't seem to be available in the new version of Power Apps.
     
     
  • Verified answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    I added a status reason choice to an option set and it doesn't show on the case form
    Hi,
     
    Have you enabled status reason transitions for the Status Reason field?
    For example, I set In Progress and then the status can only be On Hold, Waiting for Details, Researching but not Waiting for delivery confirmation.


    This way I encountered the same issue as you.
     
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .
     
    Best Regards,
    Dengliang Li
     

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