I added a status reason choice to an option set and it doesn't show on the case form

(1) Share

Report

Posted on by Cat_Car

115

Hello, I have an issue with an optionset or could be an issue with something else. I added a choice in the status reason for case current status (Waiting for delivery confirmation), I published it and it does not show in the case form as you can see below. I did a hard refresh, even republished, still nothing.

I checked for any business process flows, but I see nothing that would make the new status not to show on the form.

Any ideas of what I could be missing here?

All responses (2)

Answers (1)

Cat_Car 115 on at

Like (0)

Report

I added a status reason choice to an option set and it doesn't show on the case form

@Dengliang Li

Thank you for this. Took me some searching but finally worked. Weird that this doesn't seem to be available in the new version of Power Apps.
Verified answer

Dengliang Li Microsoft Employee on at

Like (0)

Report

I added a status reason choice to an option set and it doesn't show on the case form

Hi,

Have you enabled status reason transitions for the Status Reason field?

Define status reason transitions with Power Apps - Power Apps | Microsoft Learn

For example, I set In Progress and then the status can only be On Hold, Waiting for Details, Researching but not Waiting for delivery confirmation.

This way I encountered the same issue as you.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me .

Best Regards,
Dengliang Li