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Stopped (error): X++ Exception: The hierarchy provider did not return any users.

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Posted on by Gaurangkumar Jani

4,534 User Group Leader

Hi Experts,

I am facing issue in PR workflow with configurable hirarchy.

Error:

11/22/2021 07:08:43 am:
Stopped (error): X++ Exception: The hierarchy provider did not return any users.
at SysWorkflowHierarchyProvider-resolve
SysWorkflowHierarchyProvider-resolveHierarchy
SysWorkflowQueue-resume

I have configured Signing limit on each level an I want to run the workflow till approver have sufficient approval limit to approve the PR.

It works fine till 2nd approver and provide error on 3rd level.

Scenario:

Aron : Purchase Agent will issue PR with value of $25000.

It should be approved by Purchase Manager, Finance Manager and CFO.

As per below signing limit Metrix:

Hirarchy as below:

Stop Condition in Workflow:

Can anyone suggest me what I am missing?

Thanks,

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huijij 19,811 on at

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Hi sir,

Please check if the employee mapped in the live active workflow is not valid.

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Gaurangkumar Jani 4,534 User Group Leader on at

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Hi Judy,

I have this employee linked to the active user. Still, it's proving the same error.

Thanks,

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Ramit Paul 22,797 Most Valuable Professional on at

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Hi,

Sometimes, the workflow tries to find the `next level, for your case if you have no one after 3rd one, then it is the issue which is causing this.

You can try to test adding someone after 3rd approver, lets check if that is the issue.

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Gaurangkumar Jani 4,534 User Group Leader on at

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Hi Ramit,

I have already added two more positions but I'm still facing the same issue.

Thanks,

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André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

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Hi,

You selected the configurable hierarchy. Did you setup on one of the hierarchies to be used for this workflow type? Depending on your setup, you can also use the position hierarchy.

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Gaurangkumar Jani 4,534 User Group Leader on at

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Hi Andre,

Yes, I have mapped the Hierarchy to Workflow as well as position reporting to this hierarchy. It's working fine up to second-level approval. I am facing an issue once it's approved by Finance Manager and it supposes to assign work to the CFO but that's not happening.

Thanks

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André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

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Hi Gaurangkumar,

Thanks for the clarification.

Is the user setup correct for 'Sara Thomas'? Is the user active on the Users list page? Is there a correct link to the person (worker)? Does this user have the correct security roles assigned? You can verify these settings if anything is missing.

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Gaurangkumar Jani 4,534 User Group Leader on at

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Hi Everyone,

We had submitted a ticket to Microsoft and Identified that "SARA/ Employee" was assigned to the position for hierarchy which is NOT PRIMARY position.

So it's a systems limitation that workflow identifies the user only if the worker has a Primary Position.

Thanks,

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