Unregister - Return sales order

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Posted on by Cam Phung

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Hi all,

I create Item arrival 2 times for return sales order (1 line = 1 item number) but I create packing slip and invoice for the first item arrival.

So, the inventory transaction occur 2 lines with 2 status: Purchased and Registered

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The status of this sales order is still Open

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I want to unregister the line in return order but all registered/pick button is invisible in all screen (sales order/ RMA)

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Please help me unregister and change return order status to invoiced.

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Guy Terry 28,977 Moderator on at

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In the ribbon bar -> 'General' tab, hit the 'Line quantity' button. There is an 'Update line' -> 'Registration' button there. Is that one available?

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Cam Phung 997 on at

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Hi Guy Terry,

It is invisible.

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Guy Terry 28,977 Moderator on at

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Hi Phung Luong,

I tried to replicate what you describe... but I can't. How did you process two Item arrivals for one Return Order line?

If I do it via the Arrival Overview, it won't let me start the second arrival. If I do it via the Item arrival journal directly, I get errors; I think because I am not able to select the LotId of the Return order line.

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Cam Phung 997 on at

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Hi Guy Terry,

So do you have any hint to fix this case not by function. Maybe I think we should need to technical to support this case.

I also can not replicate this case.

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Guy Terry 28,977 Moderator on at

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Hi,

Sorry no; I have nothing!

I have seen that the 'Registration' button on the 'Line quantity' form was available when perhaps it shouldn't have been (but that was a different scenario).

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fatihgork 3,817 on at

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Hi Phung,

While your sales orders status (SalesTable.SalesStatus/SalesLine.SalesStatus) is Open order, your return orders status (SalesTable.ReturnStatus/SalesLine.ReturnStatus) Should not be closed.

These should be fixed first. Then it will open.

Do you have a custom solution that updates these status fields? It seems to be not working right.

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Cam Phung 997 on at

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Hi all,

I fixed this case.

Our Technical have to change something to clear the registered line and change status of Sales order return.

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Community Member on at

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Hi Phung, we are facing a similar issue. Can you guide us with the steps that were taken to resolve the issue.

Thanks in advance.

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Cam Phung 997 on at

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Hi Sharat338,

Our IT fix this case. I remember that I have to increase stock (by counting) > go to table to edit status.

Thanks.

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Anvi 5 on at

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Same issue

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