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Business Central Vendor Remittance email issue

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Posted on by B@houston

Hi everyone,

All my vendors their remittance email addresses are properly set up in the system and I have no issue sending the remittance email before. But I have encountered some issues recently when I select "Send Remittance Email" from the Actions on the Payment Journals after I made the payment. The Error shows that "You must specify a valid email account to send the message to". Can anyone help me with some advises why this happen and how to trouble shoot.

The 2nd issue is when I sent out the remittance emails from Vendor Journal entries, I found out that the PDF file is not attached to the email body. Any advise? Thank you for you help in advance.

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RE: Business Central Vendor Remittance email issue

Hello,

If you are sending your EFT payments via AMC Banking, they will be pulling from the AMC custom field. Can you run a test export to see what email they are providing of the 3 fields? If not, below is a link to someone at AMC who can help:

info@amcbanking.com

servicedesk.amcbanking.com/.../visitportal

They will be able to help.

Thanks,

Steve
B@houston on at

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RE: Business Central Vendor Remittance email issue

Hi Steven, yes, this is AMC banking extension.

There are three email address fields on the vendor card, including one customized Remittance Email which is used to send remittance and all email are all valid. I was thinking whether system now picks a different email address field instead and how to identity which email address BC process use to create Remittance advice email?
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RE: Business Central Vendor Remittance email issue

Hello,

I agree with both Tanya and Josh, this looks like the addon. If you are creating Electronic Payment Transactions, using the Payment Journal, the Vendors Bank Account and Email address will be used in standard BC when you generate the Export File it will create the Remittance Advice and Send (Email). Have you tested this standard BC process?

Hope this helps.

Thanks,

Steve
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JAngle 83 on at

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RE: Business Central Vendor Remittance email issue

I do recognise the buttons as being part of the mentioned extension - installed as standard in a GB database. Document layouts are the key. Go to a vendor card and choose the document layouts button. Setup a line for remittance advice with your chosen report. If it works then do it on mass with a configuration package

docs.microsoft.com/.../ui-define-customer-vendor-document-layouts
tlhgolfer 18 on at

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RE: Business Central Vendor Remittance email issue

Are you using an extension I do not have these options.

I know there was this extension published by Microsoft do you know if you are using this?

Also checking to see if you have the email in the field on the main vendor record or if you have it under document layouts? I would try to put it in document layouts as well and see if that what might be missing. It can be found in the vendor / Navigate / Document Layouts.

This is where I would start.

Tanya