Clicking "Process" button in "Post Payables Cheques" does nothing

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Hi All,

I've been thrown into supporting GP for our organisation and I need to know/find out how to fix anything and everything that goes wrong with it.

Today is the "Process" button in the "Post Payables Cheques" screen.

Normally, according to the user, entering the Batch ID, posting date, setting the "process" dropdown to "Process Remittances" and then hitting the "Process" button at the bottom of the screen, will kick off a process to email remittance advices to our suppliers.

This is usually accompanied by the mouse "flickering" and then a message/report at the end when it is complete.

Sorry for the "non-technical" description, I've never seen this process work myself.

Is there anywhere that shows an error log or screen with status messages of processes that "should" be running in order for this to work?

We tested outgoing mail setup from within and those tests worked.

Any help would be greatly appreciated.

Thanks

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Community Member on at

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This is the screen I'm talking about. I'm not sure what details are confidential, so I just fuzzed a few bits out. The rest seemed ok to my non-GP/Accounting eye. :-)

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L Vail 65,271 on at

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Hi,

Are you saying the process isn't working? You can turn on the DEXSQL log and see what's going on, but absent an error message, the only things I think you have are:

DexSQL log

SQL Trace

Process Monitor

I don't think I've ever seen any document that shows status messages.

Kind regards,

Leslie

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Community Member on at

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Hi Leslie,

Thanks for your response.

I'll take a look at the things you suggested. I've got the guys that support our GP installation looking into it too.

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