Hello, I just wanted to report that the Global State of Customer Service Report PDF link in here: https://info.microsoft.com/ww-thankyou-global-state-of-customer-service.html?lcid=en has a broken link.
It was a blog post from Nov 2019. I have been trying hard to find someone who can fix this for over a month now and was unable to. Please help in fixing it.
Thank you in advance.