Hello All Experts,
I have enabled SLA for opportunity entity there i found that i come to know that SLA field gets created in the custom entity fields.
my query is when does it shows the data to us in the view.
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Steps for you to verify,
1. ensure the entity is checked as SLA enabled.
Then the rest of steps just follow the first reply from me.
Hello Wei Jie Fun,
Thanks for your reply, but i don't want that for case entity rather i want it for other entity.
can you help me in finding the solution for why it is not working for other custom entity.
Don't really understand your query.
If you are referring to the below picture
2. Make sure you created the SLA records and associated to the "Opportunity" , in my case i am using " Case"
3. Make sure you select the SLA when record is created. or you can apply some rule to automate it.
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