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Purchasing Returns for Repair

Posted on by 15

Hello,

I need some advice/instruction on how to handle returns in the 2012 AX system / purchasing module:

1) We order item X from vendor

2) Item X comes in out of spec and needs to be returned for repair

3) Item is shipped back to vendor for repair.

4) Item is repaired by vendor and shipped back to us in spec.

How should this process be handled in the system?

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  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 287,986 Super User on at
    RE: Purchasing Returns for Repair

    Hi sdtownsend68,

    One way of registration could be using the non-conformances functionality: docs.microsoft.com/.../about-nonconformance

    Another option might be creating a return order and do a new receipt, but would be more work to align with invoice matching. If you know the vendor will repair it, you can keep track using the non-conformances as well.

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