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65Hi,
We experience quite some issues when making outbound calls in omnichannel voice. We have a MS Ticket ongoing but quite curious whether other customer experience this as well and whether they are any things we can do about it?
In general we experience the following at least a few times per day and by all agents:
1) When starting an outbound call with the dialer it sometimes takes up to 2 minutes before the conversation record is being opened.
2) When starting an outbound call the /call/ button gets greyed out after clicking on it but nothing happens. Even after waiting multiple minutes the conversation is not opened/started. The only way to resolve it at that point is fully restarting the browser and trying it again.
As it happens multiple times a day this is not workable for agents making many outbound calls.
Any suggestions on finding a root cause are welcome!
Ward
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