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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / "You may not comp...
Microsoft Dynamics GP (Archived)

"You may not complete a backordered or intransit document.:

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Posted on by Community Member

We are trying to implement Field Service and I keep receiving the error, "You may not complete a backordered or instransit document."

Everything that I am using on the Field Service order is non-inventoried, so there is nothing that should be backordered or instransit.

Any suggestions?

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I have the same question (0)
  • Kiwi Profile Picture
    Kiwi 110 on at

    Did you have any luck with this?  I have services items that are causing me the same error.   Frustrating!

  • Community Member Profile Picture
    Community Member on at

    No.  I haven't had any response to this post.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    I have an answer after speaking directly with Microsoft.  In the Field Service module, you have to setup a different Call Status for each category.  See below.

  • Community Member Profile Picture
    Community Member on at

    Where below?

  • mgarcia Profile Picture
    mgarcia 379 on at

    Good evening,

      How do you solve this problem? I have setup all categories like 10E ENTERED, 30B BACKORDERED...80I READY TO INVOICE

    Any suggestion is welcome.

    Thanks

      

  • Suggested answer
    Alan Lee 2 Profile Picture
    Alan Lee 2 402 on at

    I had a similar problem which I traced to a parts item that was stuck on table SVC00203.  It had a SRVSTAT of 20 which I'm guessing is either backordered or intransit.  I adjusted it back to 10 and behold we could complete and close/invoice the Service call.  Hope this helps...

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