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Microsoft Dynamics CRM (Archived)

Leads being created by "SYSTEM"

Posted on by Microsoft Employee

I am the Admin for my company's Dynamics CRM. When viewing today's Leads - I found Leads that were created by "SYSTEM."

The subject heading for each is an email subject line.

I haven't set up any Users with auto-generation of leads from their emails.

Has anyone else experienced this type of auto-generation of leads?

*This post is locked for comments

  • Suggested answer
    PS Profile Picture
    PS 23,577 on at
    RE: Leads being created by "SYSTEM"

    Hi Kathy,

    Go to your Personal Settings/options (Top right corner)

    And change the following:

    2476.1.JPG

  • SCV Profile Picture
    SCV 1,004 on at
    RE: Leads being created by "SYSTEM"

    Hi Kathy,

    Did you check whether there is any Record Creation and Update rule set up in your system??

  • Patrick O'Gorman Profile Picture
    Patrick O'Gorman 166 on at
    RE: Leads being created by "SYSTEM"

    Hi Kathy, do you happen to have any workflows or plugins running? I can't think of anything out-of-box that would be doing this. Perhaps one of your users was able to set up a workflow? Doubtful a plugin snuck by without you knowing. Good luck, will let you know if I find anything.

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