web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Config file does not w...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Config file does not work from Client

(0) ShareShare
ReportReport
Posted on by jactur 5

We have recently created a new Dev environment Axapta 2012. Kernel Version 6.3.3000.111. Application Version 6.3.3000.110. Windows Server 2012 R2. SQL server 2014.

All functionality on the server is fine. We can generate the config files and use them from the server without issue. The problem arises when we attempt to use the config files from client PCs.

The clients are using the same version of the software but when we attempt to run it a Dynamics window opens for a few seconds the closes without any kind of error or warning.

I have compared the config files from our previous dev environment and cannot see any issue whatsoever.

I have turned off the firewall in case the server was refusing connection and disabled the AV.

Any ideas?

This is my first post please forgive if I haven't followed certain protocols for this forum.

I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

    Hi Jactur,

    Can you check if there are logs in the windows event viewer which could lead to a possible cause of your issue? Have you also tried to connect using the Dynamics AX client configuration tool?

  • jactur Profile Picture
    jactur 5 on at

    Hi André,

    Thanks for your response.

    From the event viewer I get this.

    Faulting application name: Ax32.exe, version: 6.3.3000.111, time stamp: 0x564fc172

    Faulting module name: KERNELBASE.dll, version: 10.0.18362.815, time stamp: 0x67005c2a

    Exception code: 0x00000721

    Fault offset: 0x00114402

    Faulting process id: 0x8218

    Faulting application start time: 0x01d630faf37adeca

    Faulting application path: C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe

    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

    Report Id: 3426e956-70f2-45c5-b71c-933d76c315bf

    Faulting package full name:

    Faulting package-relative application ID:

    I have not tried the Dynamics AX client configuration tool but I will certainly do so.

    Thanks

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

    OK. Please try the configuration utility first. This event is not helpful for you. Probably there are some information events or warnings with other details just before this error?

  • jactur Profile Picture
    jactur 5 on at

    I tried again and in the event viewer I also get this at the same time as the first error.

    - <Event xmlns="schemas.microsoft.com/.../event">

    - <System>

     <Provider Name=".NET Runtime" />

     <EventID Qualifiers="0">1026</EventID>

     <Level>2</Level>

     <Task>0</Task>

     <Keywords>0x80000000000000</Keywords>

     <TimeCreated SystemTime="2020-05-24T09:08:21.661452500Z" />

     <EventRecordID>24596</EventRecordID>

     <Channel>Application</Channel>

     <Computer>****************</Computer>

     <Security />

     </System>

    - <EventData>

     <Data>Application: Ax32.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Runtime.InteropServices.SEHException at <Module>._wWinMainCRTStartup()</Data>

     </EventData>

     </Event>

    I also copied and edited the config file. Each time the Dev server was listed I changed the name to that of our test server and the application opens without issue.

    I have deleted the AUC files but it made no difference.

    I just tried a re-install of the client but it still will not work.

  • Suggested answer
    André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,035 Super User 2025 Season 2 on at

    You can try to update the kernel files (server and clients) to the latest available kernel build: cloudblogs.microsoft.com/.../

    If it is then not working, you can create a ticket for Microsoft Support. The version you are using today is not supported anymore by Microsoft. If you create a ticket now, they will first ask you to update anyway.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
Martin Dráb Profile Picture

Martin Dráb 584 Most Valuable Professional

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 499 Super User 2025 Season 2

#3
Sohaib Cheema Profile Picture

Sohaib Cheema 254 User Group Leader

Last 30 days Overall leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans