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Hi All,
I want to restrict the resolving of case based on option set value on case . Like if the option set value is "no" on case , i want to restrict the resolving of case. What would be the best approach to do this?
Here are the few approaches i thought of -
1) Writing a plugin on close message .
2) Writing the plugin on create of incident resolution entity.
Kindly suggest me the best way to do this
Thanks
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Saw your other post, what’s was the status there: community.dynamics.com/.../283162
If you are unsure whether the plugin is triggering or not, then simply throw new InvalidPluginExecutionException in first line of plugin & deploy. Then do repro steps, which is close incident. If exception pops out then triggering.
Do add trace logs using ITracingService for better develop:debug cycle. Use profiler & replay/debug to see the issue.
Not sure but the special messages were started deprecated like SetState, so Update is recommended message. But could not find any deprecation about Close message.
Also there is a CloseIncident action introduced, so try to register plugin in that message.
Btw, In close plugin IncidentResolution will be available as a parameter. MS gives multiple options to achieve the same thing. So good luck.
Hi Vaibhab,
If I am not wrong there is no such information about incident Close message plugin is not working in v 9.So I would suggest check your incident close message plugin and remove the step and register again with v9 sdk. With that write some trace logs check why it's failing.
Second option is better as you probably know that incidentresoulution record create and uptate when incident status change and the relation between incident and incidentresolution entity is 1:N or one to many. So if you write plugin under incident entity incident entity will update before incidentresolution entity. If any scenario like if you need to retrieve the incidentresolution entity details you have to write in post messages. But if you write plugin in the incidentresolution entity you will get every details in the main operation itself.
Hope this helps.
Hi Ravi/Goutam
I cannot use workflow as i need some logic to implement.
Goutam , just out of curiousity why second option plugin on incidentresolution is better than first using of close message ?
Also one thing i did , was written plugin on close message , it was working perfectly . But as my environment upgraded to 9.0 , the plugin stopped triggering , i dont know why. So again i written my plugin on create of incident resolution it is working fine now
But any suggestion why it got stopped working in 9.0.
Thanks
Ravi's answer is correct if you dont have any other logic in your plugin you can achieve this using real time workflow - Check below article how to through message using real time workflow.
survivingcrm.com/.../using-real-time-workflows-to-show-error-messages
www.cloudfronts.com/using-real-time-workflows-business-validations-dynamics-crm
Hi Vaibhav,
You don't need to write custom code\ plugin for this. This can be achieved by creating a real time workflow which works on status change and checks if the status is resolved, if yes then error.
Hope this helps.
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