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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / User In Dynamics GP 20...
Microsoft Dynamics GP (Archived)

User In Dynamics GP 2013 Loses his Settings

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Posted on by oscarc619 315

Hello All,

     I'm trying to support a Dynamics GP 2013 environment running on Server 2012 that I inherited.  The users connect to GP using remote services and we have been able to resolve many of the early issues.  I have one issue I'm not to sure where to start at with.  The user reports that every morning when he logs on to GP he notices all of his personal settings have been reset to a default type of state.  He has to re-map his printer and any of his settings to his layout are gone.  He sets them back up and is able to work just fine.  If he logs out and back in during the same day it seems that all is fine.  The next morning he logs on and everything is set back again.  No other user is experiencing this behavior.  Is there a roaming type of profile setting or something like that?  Any ideas would be greatly appreciated.  Thanks for the help. 

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  • Suggested answer
    Tom Mathew Profile Picture
    Tom Mathew 1,750 on at

    Try giving that user full control to the entire GP folder and then make the changes

  • oscarc619 Profile Picture
    oscarc619 315 on at

    Hello and thanks for the info.  Where would I go to give that access at?  

  • Community Member Profile Picture
    Community Member on at

    Hi Oscar,

    You have mentioned, the users connect to GP using remote services using CITRIX access or through RDP?

    Resetting issue occurs for one user or ever user?

    Please make sure your server has Delegated permissions 

  • oscarc619 Profile Picture
    oscarc619 315 on at

    Hello Nataraj,

          Yes we are using the RDP services to launch the application on the users machines.  This reset issue has only been reported by one user.  I'll check to make sure delegated permissions are set.

  • Jonathan Fear Profile Picture
    Jonathan Fear on at

    These are separate issues to me. The homepage stuff missing is a bug I am trying to track down a cause. I do have a fix for it which is inserting missing records into the SY08100 table. Here is an example of the scripts I have but these depend on what is missing and the user had to be logged out of GP before you run these:

    insert into DYNAMICS..SY08100 values ('username',4,0,1,2,1,0,0,0)

    insert into DYNAMICS..SY08100 values ('username',5,0,2,3,1,0,0,0)

    insert into DYNAMICS..SY08100 values ('username',6,0,2,3,1,0,0,0)

    As for the printer issue sounds like to me an issue we use to hear about when people where using RemoteApp. Is the user accessing GP via RemoteApp?

  • oscarc619 Profile Picture
    oscarc619 315 on at

    Yes they are setup via Remote Apps.  

  • Jonathan Fear Profile Picture
    Jonathan Fear on at

    So this issue with the printer is because GP is launching before the default printer is available to be selected by GP. You need to delay the launch of GP. Here is what I typically send out on this:

    When launching Microsoft Dynamics GP via RemoteApp often local printers from a workstation are redirected but the default printer from the workstation is not set as the default printer in Microsoft Dynamics GP. When Microsoft Dynamics GP launches it looks for any redirections of printers and if there are none found at that point Microsoft Dynamics GP will take default local printer from the Terminal Server. The workstation’s printers will appear in Microsoft Dynamics GP however the default printer in Microsoft Dynamics GP will not be the workstations default printer. Create a batch file that creates a delay. This delay provides the RemoteApp sufficient time to initialize all redirected printers and to then start the Microsoft Dynamics GP client. You publish the batch file through RemoteApp instead of through the Microsoft Dynamics GP client.

    @echo off

    PING 1.1.1.1 -n 1 -w 10000 >NUL

    Start "FalseTitle" "C:\Program Files (x86)\Microsoft Dynamics\GP2010\Dynamics.exe" "C:\Program Files (x86)\Microsoft Dynamics\GP2010\Dynamics.set"

    Note Enter the installation path that is specific to your Microsoft Dynamics GP installation. Also, the "25000" value on the second line represents a 25,000-millisecond (ms) delay.

  • GMA Profile Picture
    GMA 1,074 on at

    Jonathan,

    I too am trying to track down the home page changing bug.

    We are running Dynamics GP 2013 12.00.1482 (SP2) and we have sporadic issues with users Home Page changing. These users are not remote or citrix connections.

    I have found (like you) that the issue is with records missing from the DYNAMICS.dbo.SY08100 and I have a script to fix, but was wondering if there has been any progress on tracking down this bug, thanks.

    I was going to put a trigger on SY08100 to try and catch the deletes, but that caused problems with other functions.

    My script to fix copies settings from a "default" user I have setup.

    --------------

    Declare @User varchar(10) = 'USER_WITH_PROBLEM'

    Insert into dynamics.dbo.SY08100

    Select @User, SectionID, DICTID, COLNUMBR, SEQNUMBR, Visible, MetricSequence, Selected, mode

    from dynamics.dbo.SY08100

                    where USERID = 'DEFAULT_OR_GOOD_USER' and SectionID not in (

     Select SectionID from dynamics.dbo.SY08100 where USERID = @User

          )

    --------------

  • Jonathan Fear Profile Picture
    Jonathan Fear on at

    Unfortunately no there hasn't been anything new. Thank you for the script though. As soon as I hear back on this I will update this post for sure. The only thing I do have to add is it appears to be happening for users that change between company's a lot. I know that doesn't really help too much but at this point anything is better than nothing right? :)

    I'll keep you guys posted on what I find out.  

  • Suggested answer
    oscarc619 Profile Picture
    oscarc619 315 on at

    Hello All,

        I was able to get it sorted out and it turned out to be on the Windows Server side.  It looks like the user's profile was corrupted on the server itself.  I had to go in the registry and remove the registry entries for that user and then had them log back on.  After that they were able to login and set their settings again.  Since then they have not had that issue since.  Thanks for all the help.

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