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Activities on Closed Cases

Posted on by Microsoft Employee

Can anyone tell me if the 'Add New Activity' button in the 'Open Activity Associated View' has ever been available for closed cases?

6523.Activities.jpg

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  • Suggested answer
    ashlega Profile Picture
    ashlega 34,475 on at
    RE: Activities on Closed Cases

    At least not in 2013 - that I just checked.

    For a quick workaround, if you don't want new activities to be associated with closed cases, create a sync workflow for each type of activities, add a condition to verify if the case is closed, and stop the workflow as cancelled - you users will be getting "business process error" with whatever message you'll define in the workflow step properties.

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