Can anyone tell me if the 'Add New Activity' button in the 'Open Activity Associated View' has ever been available for closed cases?
*This post is locked for comments
At least not in 2013 - that I just checked.
For a quick workaround, if you don't want new activities to be associated with closed cases, create a sync workflow for each type of activities, add a condition to verify if the case is closed, and stop the workflow as cancelled - you users will be getting "business process error" with whatever message you'll define in the workflow step properties.
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
André Arnaud de Cal... 291,253 Super User 2024 Season 2
Martin Dráb 230,188 Most Valuable Professional
nmaenpaa 101,156