Customer RM transactions marked as historical but don't have corresponding payments

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Hello all!

We have three RM transactions for a particular customer that are marked as historical. However, they don't have payments and are reflected in the aging report. In the past, there were payments that we were able to re-apply to an invoice and it would solve the problem, but in this case, there aren't any payments. We aren't sure how they are in history and show up with a balance on the aging report. Any tips or help would be greatly appreciated!

Thanks!

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L Vail 65,271 on at

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RE: Customer RM transactions marked as historical but don't have corresponding payments

Can you void the RM transaction and re-enter it?

Leslie

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Justin Thorp 2,265 on at

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RE: Customer RM transactions marked as historical but don't have corresponding payments

Hello,

As the documents are in history, I recommend removing history and then re-entering/posting the documents.

Best Regards,

Justin

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L Vail 65,271 on at

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RE: Customer RM transactions marked as historical but don't have corresponding payments

Good idea Justin

Pease be sure the newly entered transaction does not post to the General Ledger.

Leslie

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