Will Plug-In ever get triggered on email send event when i send am email from OOB Asynchronous workflow?

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Posted on by chakkay

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Hello CRM World,

I am facing peculiar issue. I have a plugin registered on send email message which works fine when i manually send an email from Dynamics CRM. I also have OOB asynchronous workflow which will send email. But my plugin doesn't get triggered when this email is sent from workflow.

This is really complicating my business scenario. Can anyone help me out on how to trigger the plugin when i send email from OOB asynchronous workflow?

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Aric Levin - MVP 30,190 Moderator on at

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Try register your email asynchronously and see if that works?

If you plugin is registered synchronously, an asynch workflow will not execute the plugin step.

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chakkay 594 on at

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Aric,

Just now tried. I changed my plugin from synchronous to asynchronous and ran OOB workflows as asynchronous (as it was before). But still its not working. I am unable to see a log in Plugin trace log.

Any more suggestions?

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gdas 50,091 Moderator on at

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Hi ,

Did you get any exception or error ? Can you please check in audit log what exactly is happening?

Also when you changed the plugin Asynchronous after making change did you reset IIS?

Please reset asynchronous process and IIS and try once.

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Alex Fun Wei Jie 33,628 on at

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Hi,

double check your workflow, the action for email is under create or send?

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rath.amit38@gmail.com 2 on at

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Hi,

Can you share your code or the screen shot of it so that the scenario can be analysed?

Thanks

Amit Kumar Rath

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chakkay 594 on at

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Hi Goutam,

I did not get any error. I checked in Plugin trace log and i did not find any log saying my plugin on "Send" message executed. I am on D365 cloud so there is no way i can touch or reset IIS server.

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chakkay 594 on at

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Hi Wei,

I double checked the workflow. It looks fine for me.

I tried registering my plugin on create message and plugin even got fired when i send an email through background workflow. But as part of create message, you will get email Entity as input parameter. The sad thing is email hasent been created yet in system and i dont know how i am getting an email GUID. When i try to service.update(_email) or service.create(_email) it throws error saying there is no such record existing

CRM Behaving weird!!!!!!!

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chakkay 594 on at

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Sorry i cant share any code or screenshot as it is company security policy.

Again explaining the whole scenario:

I have written a Synchronous plugin on post stage which fires on Send message and do some action.

But when i send an email from OOB asynchronous/synchronous workflow the plugin is not getting fired. Why?

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gdas 50,091 Moderator on at

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Hi ,

Is there any context depth check having in your plugin code , could you please increase make it maximum 2 instead of 1 and try once.

I am saying as may be it's returning from the first line of plugin.

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Aric Levin - MVP 30,190 Moderator on at

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Are there any errors in the Plugin trace log that can help us out?

Also, can you add tracing in different places in your plugin so that it output where the error might be?

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