Outlook client. Address book CRM Contacts search does not work

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Posted on by MichielVvd

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Hi,

The problem occurs when choosing Recipients for a new email (Click the "To" Button"). This opens the address book. When I select CRM Contacts in the dropdown list and type a search in the search bar, no filtering occurs on the contacts.

This seems a Outlook client problem because on the outlook contacts the search (filtering) does work.

Anyone know a reason for this?

Thanks in advance.

Michiel

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mscrmba on at

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Did you upgrade from CRM 4.0? If so, the following link might explain what is happening and how to resolve the issue:

support.microsoft.com/.../3018757

I also find this link helpful when considering CRM to Outlook issues:

www.powerobjects.com/.../dynamics-crm-and-outlook-contact-interaction-know-the-rules

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