I do mainly D365 user security for our new environment, and ouot of the blue, when I pull up a sales Order, and
click into it to see details, it stays on Please wait. We're processing your request. for several minutes before getting:
We've lost your connection. Click Close to continue working
Sales orders is the only thing that seems to be affected.
I rebooted, deleted my account & recreated, tried being Sys Admin, and nothing helped.
Thoughts of what I might try?
Thanks,
Rich
Hi Rich Gouette,
I see you already mentioned that you deleted your account and re-created and tried being the system admin too. That means.. resetting usage data may not help you. The moment you create the same user ID again, it gives a fresh start altogether.
However, try by deleting the personalization as mentioned by Atul. Also please check in backend, if any custom code is creating this behaviour!
I'll take a look at those, thanks
Hi Rich
Have you tried clearing the usage data to see if that resolves the issue?
(also try deleting Personalizations as well)
It's just my user having issues: it happens with any sales order
thanks,
Rich
Hi Rich Gouette,
Might be affected due to wrong code in backend as Atul already mentioned!
How these sales orders are getting created in system? Is it a manual creation or pushing data through any batch with huge record at a time? If any batch affects, did you check after the batch is ended?
Regards,
Sourav
Hi Rich,
It appears that some wrong code is written on the sales order form. Please check the code written on the Sales order form once.
Hi Rich,
Is this happening for single user only or for all users?
Thanks,
Girish S.
André Arnaud de Cal...
291,971
Super User 2025 Season 1
Martin Dráb
230,846
Most Valuable Professional
nmaenpaa
101,156