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Sales Orders are hanging up

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Posted on by rgouette

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I do mainly D365 user security for our new environment, and ouot of the blue, when I pull up a sales Order, and
click into it to see details, it stays on Please wait. We're processing your request. for several minutes before getting:
We've lost your connection. Click Close to continue working

Sales orders is the only thing that seems to be affected.
I rebooted, deleted my account & recreated, tried being Sys Admin, and nothing helped.

Thoughts of what I might try?

Thanks,
Rich

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GirishS 27,827 Moderator on at

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Hi Rich,

Is this happening for single user only or for all users?

Thanks,

Girish S.

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Dynamics Community 101 310 on at

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Hi Rich,

It appears that some wrong code is written on the sales order form. Please check the code written on the Sales order form once.

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SouravDam 11,730 on at

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Hi Rich Gouette,

Might be affected due to wrong code in backend as Atul already mentioned!

How these sales orders are getting created in system? Is it a manual creation or pushing data through any batch with huge record at a time? If any batch affects, did you check after the batch is ended?

Regards,

Sourav

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rgouette 145 on at

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It's just my user having issues: it happens with any sales order

thanks,

Rich

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Dynamics Community 101 310 on at

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Hi Rich

Have you tried clearing the usage data to see if that resolves the issue?

(also try deleting Personalizations as well)

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rgouette 145 on at

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I'll take a look at those, thanks

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SouravDam 11,730 on at

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Hi Rich Gouette,

I see you already mentioned that you deleted your account and re-created and tried being the system admin too. That means.. resetting usage data may not help you. The moment you create the same user ID again, it gives a fresh start altogether.

However, try by deleting the personalization as mentioned by Atul. Also please check in backend, if any custom code is creating this behaviour!

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