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Sales Orders are hanging up

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Posted on by 145

I do mainly D365 user security for our new environment, and ouot of the blue, when I pull up a sales Order, and
click into it to see details, it stays on Please wait. We're processing your request. for several minutes before getting:
We've lost your connection. Click Close to continue working

Sales orders is the only thing that seems to be affected.
I rebooted, deleted my account & recreated, tried being Sys Admin, and nothing helped.

Thoughts of what I might try?

Thanks,
Rich

  • Suggested answer
    SouravDam Profile Picture
    SouravDam 11,723 on at
    RE: Sales Orders are hanging up

    Hi Rich Gouette,

    I see you already mentioned that you deleted your account and re-created and tried being the system admin too. That means.. resetting usage data may not help you. The moment you create the same user ID again, it gives a fresh start altogether.

    However, try by deleting the personalization as mentioned by Atul. Also please check in backend, if any custom code is creating this behaviour!

  • rgouette Profile Picture
    rgouette 145 on at
    RE: Sales Orders are hanging up

    I'll take a look at those, thanks

  • Suggested answer
    RE: Sales Orders are hanging up

    Hi Rich

    Have you tried clearing the usage data to see if that resolves the issue?

    (also try deleting Personalizations as well)

  • rgouette Profile Picture
    rgouette 145 on at
    RE: Sales Orders are hanging up

    It's just my user having issues: it happens with any sales order

    thanks,

    Rich

  • Suggested answer
    SouravDam Profile Picture
    SouravDam 11,723 on at
    RE: Sales Orders are hanging up

    Hi Rich Gouette,

    Might be affected due to wrong code in backend as Atul already mentioned!

    How these sales orders are getting created in system? Is it a manual creation or pushing data through any batch with huge record at a time? If any batch affects, did you check after the batch is ended?

    Regards,

    Sourav

  • RE: Sales Orders are hanging up

    Hi Rich,

    It appears that some wrong code is written on the sales order form. Please check the code written on the Sales order form once.

  • GirishS Profile Picture
    GirishS 27,821 Super User 2024 Season 1 on at
    RE: Sales Orders are hanging up

    Hi Rich,

    Is this happening for single user only or for all users?

    Thanks,

    Girish S.

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