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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Sales Orders are hangi...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Sales Orders are hanging up

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Posted on by rgouette 151

I do mainly D365 user security for our new environment, and ouot of the blue, when I pull up a sales Order, and
click into it to see details, it stays on Please wait. We're processing your request. for several minutes before getting:
We've lost your connection. Click Close to continue working

Sales orders is the only thing that seems to be affected.
I rebooted, deleted my account & recreated, tried being Sys Admin, and nothing helped.

Thoughts of what I might try?

Thanks,
Rich

I have the same question (0)
  • GirishS Profile Picture
    GirishS 27,833 Moderator on at

    Hi Rich,

    Is this happening for single user only or for all users?

    Thanks,

    Girish S.

  • Dynamics Community 101 Profile Picture
    Dynamics Community 101 310 on at

    Hi Rich,

    It appears that some wrong code is written on the sales order form. Please check the code written on the Sales order form once.

  • Suggested answer
    SouravDam Profile Picture
    SouravDam 11,730 on at

    Hi Rich Gouette,

    Might be affected due to wrong code in backend as Atul already mentioned!

    How these sales orders are getting created in system? Is it a manual creation or pushing data through any batch with huge record at a time? If any batch affects, did you check after the batch is ended?

    Regards,

    Sourav

  • rgouette Profile Picture
    rgouette 151 on at

    It's just my user having issues: it happens with any sales order

    thanks,

    Rich

  • Suggested answer
    Dynamics Community 101 Profile Picture
    Dynamics Community 101 310 on at

    Hi Rich

    Have you tried clearing the usage data to see if that resolves the issue?

    (also try deleting Personalizations as well)

  • rgouette Profile Picture
    rgouette 151 on at

    I'll take a look at those, thanks

  • Suggested answer
    SouravDam Profile Picture
    SouravDam 11,730 on at

    Hi Rich Gouette,

    I see you already mentioned that you deleted your account and re-created and tried being the system admin too. That means.. resetting usage data may not help you. The moment you create the same user ID again, it gives a fresh start altogether.

    However, try by deleting the personalization as mentioned by Atul. Also please check in backend, if any custom code is creating this behaviour!

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