Dynamics Community Forum Thread Details

Accounts Payable staff member suffers issue in GP 2016 in which changing companies causes a crash of the application. The AP and other staff members access GP via terminal server. The AP user is the only one of the group suffering problem. I have created user a new windows profile on TS but this did not provide a long term solution. Issue can happen anywhere from 0 - 3 times a day.

Any assistant would be helpful.

Event logs output:

Faulting application name: Dynamics.exe, version: 16.0.33.0, time stamp: 0x583359b7
Faulting module name: KERNELBASE.dll, version: 6.3.9600.19178, time stamp: 0x5bc10573
Exception code: 0xe0434352
Fault offset: 0x00015ef8
Faulting process id: 0x1cac
Faulting application start time: 0x01d4cdf0f3c17305
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics\GP2016\Dynamics.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 546ee390-3a07-11e9-80d4-0050569954c2
Faulting package full name:
Faulting package-relative application ID:

Application: Dynamics.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentOutOfRangeException
at System.ThrowHelper.ThrowArgumentOutOfRangeException(System.ExceptionArgument, System.ExceptionResource)
at System.Collections.Generic.List`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].RemoveAt(Int32)
at System.Collections.ObjectModel.Collection`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].RemoveItem(Int32)
at System.Collections.ObjectModel.ObservableCollection`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].RemoveItem(Int32)
at System.Collections.ObjectModel.Collection`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Remove(System.__Canon)
at Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportResultStore.ResultPortal_GetReportImagesComplete(System.Object, Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportResultEventArgs)
at Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportPortal.CurrentReportThread_GetReportImagesComplete(System.Object, Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportResultEventArgs)
at Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportPool.StartGetReportImages(Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.Report)
at Microsoft.Dynamics.GP.BusinessIntelligence.ReportViewer.ReportPortal+<>c__DisplayClass8.<StartGetReportImages>b__5(System.Object)
at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()