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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing Email Insights
Customer experience | Sales, Customer Insights,...
Suggested Answer

Marketing Email Insights

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Posted on by HamzaUsman 50

Hi folks,

One of my clients asked for a report/view where I can see how many people opened the marketing email from desktop vs mobile. I can see the view in Email Insights from the Interactions tab as shown below:

pastedimage1621844762594v2.png

However, I am only getting data filled for contacts opening the email from desktop browsers. Seems to be a bug.

Any leads on why it is happening or what other ways are possible to check the mobile insights for a marketing email?

Regards,
Hamza

I have the same question (0)
  • Nya Profile Picture
    Nya 29,064 on at

    Hi Hamza,

    This is not a performance that should be.

    It is recommended to create a ticket to MS for more help.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • Suggested answer
    Preeti Rana Profile Picture
    Preeti Rana Microsoft Employee on at

    Hi Hamza,

    Can you please create a support ticket for this issue so that the team can investigate?

     

    Guidance on creating ticket: https://mbs.microsoft.com/customersource/northamerica/CRM/support/support-lifecycle/CRMSupport

     

    Please email us the ticket number on d365mktcomm@microsoft.com to follow up. :)

     

    Thanks,

    Preeti Rana

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