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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / SYSTEM data persists
Microsoft Dynamics CRM (Archived)

SYSTEM data persists

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Posted on by Community Member Microsoft Employee

Hi, I'm just getting CRM online set up. I removed all the sample data, but one sample account persists, Chic Department Stores. It's owner is "SYSTEM". I cannot delete it, and I cannot set its opportunities to "Lost" so that I can enter my opportunities and create my pipeline without the 6 Chic opportunities messing everything up. The messages when I try to delete or change the status all relate to dependencies or other things like quotes not being closed.

Any suggestions on how to get rid of this Chic data?

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  • Verified answer
    Aiden Kaskela Profile Picture
    Aiden Kaskela 19,694 on at
    RE: SYSTEM data persists

    Hi Ken,

    Are you able to delete the opportunity and opportunity products? You'll need to get rid of almost all the related records before you can delete the account.

    Hope this helps! I'd appreciate if you'd mark this as Answering your question.

    Thanks,

     Aiden

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