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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Getting support
Customer experience | Sales, Customer Insights,...
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Getting support

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Posted on by MM-20031954-0
Our staff in the Philippines are having issues with Dynamics Sale having call log menus disappearing. If I login with their account in Atlanta it works correctly.  This started around noon 3-19-26. How do I get MS support to look at this issue.  They are also getting error communication issues at times.  They also tried with and without SurfShark with ATL-USA VPN Hub same issues.  We have been running with this team no issues for 2 years.  They all are remote and have different ISPs.
 
 
 
Categories:
Microsoft Dynamics CRM
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  • Suggested answer
    ManoVerse Profile Picture
    ManoVerse 820 Super User 2026 Season 1 on at
    This issue looks like a regional connectivity or latency problem as seems like Dynamics cannot maintain a stable connection to the server , since the problem does not occur when the same account is used in Atlanta, Microsoft Support will need to check the service logs to confirm if there is a routing issue or regional outage. 
     
    Note : If you are not an admin, you cannot open a Microsoft support ticket directly.
    Dynamics 365 or Microsoft 365 Global Admin or Power Platform Admin must submit the support request. The best thing you can do is gather the screenshots, error messages, and the exact time the issue started, and then ask your admin to open a ticket through:
    Power Platform Admin Center -> Support -> Get support
     
     
    Regards,
    Manoj
    ✅If this answer helped you, please consider marking it as Verified, it really helps others in community
     

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