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Customer experience | Sales, Customer Insights,...
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Consent Management (CMP) and Microsoft Dynamics 365 (Marketing)

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Posted on by 105

Let's say I use a CMP (like Usercentrics) on my website to comply with European GDPR.
this means I have to enter the Tracking Script of the Marketing app as a service in the CMP-Software, so the vistor can either agree or reject the script.

I also have to provide the visitor wih information about what is happening with their data. Where can I find these? 

The required information is:

  • Who is the processing company? (Microsoft or us as the subscriber of Dynamics365?)
    In the case of the Linkedin-Pixel it is Linkedin Ireland!
  • Which data is collected exactly (e.g. IP address, device information, referrer URL asf.)
  • Retention period (when will the data be deleted? 90 days?)
  • Technologies used (e.g. cookies, pixels)
  • The country/countries where the data is stored (e.g. is the data stored on servers in the US?)
  • The email address of the data processor of the company (Again, WHO IS the processing company here, Microsft and/or our company?)
  • Opt-out URL (if available)

So, where do I find this information?

I have the same question (0)
  • KE Communication bh Profile Picture
    105 on at

    So far I foud this:

    docs.microsoft.com/.../gdpr

    and this:

    servicetrust.microsoft.com/.../TrustDocuments

    Is there a more straightforward TLDR way?

  • Suggested answer
    Petit Hibou Profile Picture
    on at

    Hi,

    we have filled this form for UserCentrics before and I guess that the previous customer was discussing with UC on adding D365 Marketing to their library.

    So please check if you still need to fill in this info again. If yes, please create a ticket and we will share this form with you.

    BR

    Elena

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