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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Email notifications st...
Microsoft Dynamics CRM (Archived)

Email notifications stuck in queue!!!!!!!!

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Posted on by Bhash 190

HI,

I have created workflows to send email notifications whenever a new lead or opportunity is added (CRM 2011 & Exchange 2007). Now this works fine when using crm within outlook but not with Email router. I have changed the email sending option within user setting to email router.Test access on outgoing profile from email router configuration window is successful and the emails are generated when creating lead/opportunity but stuck in the queue with status pending. Please help.

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  • RuneDaub Profile Picture
    RuneDaub 3,795 on at

    Did you remember to check off the option "Allow others to send on behalf on".

    You need to login as the sending user and set this option in your personal settings.

  • Bhash Profile Picture
    Bhash 190 on at

    Yes, I have enabled it, still no luck. Also the alert From me To me requires that option?

  • RuneDaub Profile Picture
    RuneDaub 3,795 on at

    Ok.. you said you had workflows that triggered the mail.. That workflow should have failed and be in a status Waiting.

    If you find the core record that that the workflow ran on, and open the workflow in status waiting.. then down in the bottom of the workflow there is a section called Message. This message contains an error message telling you why the email failed.

    Post the error message in here.

  • Bhash Profile Picture
    Bhash 190 on at

    Well the status shows succeeded. When you preview the email sent, it shows the message has not been delivered yet.

  • RuneDaub Profile Picture
    RuneDaub 3,795 on at

    Then I have no idea. Sorry. It must be a problem within your Email router settings. Though if you followed the installation and setup guide, it shouldnt be that big a problem to set up.. Maybe someone else got ideas.

  • Community Member Profile Picture
    Community Member on at

    We had this issue as well. For us it was a combination of the user not having their email verified in the administrative settings and not having them added into the email router. Once we did both of those tasks the email was able to be triggered again and it sent fine. Best of Luck ~J

  • Verified answer
    Bhash Profile Picture
    Bhash 190 on at

    Strange. It is working now. I added a dummy user and added the user credential in CRM and then enable the option for email router to use the user credential to send email on user's behalf. And in the email template within the workflow changed from address to dummy user. The alerts are being send out now.

    Thanks for all you suggesstions.

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