HEEELP! Timestamp in segments/hard bounce journey with task

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Hi there,

I need help from some very smart brains to create a special segment to solve my case/issue:

Case: My client wants a Customer Journey that creates a Task for the contact owner if a hard bounce is registered on a contact. (No problem)

My issues: A contact can only go through a Customer Journey once unless we make the Journey recurring.

--> If I DON'T make it recurring, the Journey will only register and create ONE task as contacts only go through once.

--> If I DO make it recurring (like once every day), the Journey will possibly create multiple tasks based on the same hard bounce

My solution (that didn't work): I tried to create a dynamic segment that looks for contacts with hard bounces registered with a timestamp within the past 24 hours. If I could do that, then I could create a recurring Customer Journey to run at midnight everyday creating tasks for contact owners of the contacts in the segment. When the 24 hours passes, the contacts would the fall out and new contacts would be included.

BUT there is no option to limit the time to "last 24 hours" using the timestamp. You HAVE to choose a specific before/after date or date interval.

My brain is overloaded and I don't no how to solve the issue. I was thinking of creating another segment and then surpressing that, but I can't think of any criteria to make it work.

Please help me, so my brain doesn't explode!

Thanks,

Emil

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[quote user="Emil Dusi"]BUT there is no option to limit the time to "last 24 hours" using the timestamp. You HAVE to choose a specific before/after date or date interval.[/quote]

Wait, I just found the "Filter" option.

If I do this:

Will it look at the amount of Hard Bounces within the last 24 hours or does it look at ALL types of interactions within that time period?

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Nya 29,060 on at

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Hi Emil,

The solution you propose in your reply allows you to filter out contacts who have had at least 1 hard bounce in the past day.

You can create a recurring journey with the segment, so that the journey will process the contacts who are hard bounced in the past day.

However, there are several problems with the solution:

When an address returns a hard bounce, Dynamics 365 Marketing will automatically stop sending new messages to that address for six months, but your email results will still show each attempt as a hard bounce. (It can be found in Glossary of common insights terms (Dynamics 365 Marketing) | Microsoft Docs.) So you actually don't need to worry about a non-recurring journey creating only one task, unless you really need to process each hard bounce.

If a contact has multiple times of hard bounces within 24h, the recurring journey may not work either.

The segment is refreshed at a certain frequency. It is not guaranteed that the contacts contained in the segment will be refreshed at the exact point in time when your Customer Journey cycle is completed.

In conclusion, if you have to create a task for each hard bounce, then your solution is the optimal solution for now, but I would suggest just creating a task once for each contact that has a hard bounce.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya

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Thanks a lot for your help, Nya.

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