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Service | Customer Service, Contact Center, Fie...
Answered

Timeline sorting are not shown right

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Posted on by 62

Hi,

I would like some help to find out what I am doing wrong?

I have i timeline that is sorted on created but I have some post that comes up wrong in the timeline.

pastedimage1655384862662v1.png

pastedimage1655385078708v2.png

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  • Verified answer
    Community Member Profile Picture
    on at

    Hi Livan,

    You sort activities by created in the timeline, but the timestamp of the activity shown in the timeline is not necessarily the timestamp of its creation.

    For the activity you marked on screenshot--Appointment, it is set to display the "start time" by default.

    Clicking 'Appointment' to view default form in the timeline properties:

    pastedimage1655450625902v2.png

    The field in the footer section is the one that appear in the bottom right hand corner of the timeline, it is 'start time'.

    pastedimage1655450597963v1.png

    If you want to display other field for an appointment,you can either edit the existing card form, use a different card form from record settings, or customize your own.

    https://docs.microsoft.com/en-us/power-apps/maker/model-driven-apps/set-up-timeline-control#create-and-use-card-forms-in-timeline 

  • Dimmzi Profile Picture
    62 on at

    Thank you for the response!

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