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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / SSRS Reporting error
Microsoft Dynamics AX (Archived)

SSRS Reporting error

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Posted on by MartaDiazVila 135

Hi, 

Im unnable to open ANY report, i have this error:

1401.Untitled.png

All services are up. The configuration on Reporting Services Configuration Manager seems right. I don´t know what could it be. 

What can i do?

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  • MartaDiazVila Profile Picture
    MartaDiazVila 135 on at

    Hi Crispin,

    I test the connection in the AX Report Parameters successfully.

    I try the url and I followed the instructions, then when I test the connection in Reporting Sevice Configuration Manager no errors appear,  my configuration was correctly.

    Its weird because all seems to be correct, all test connections are successfully, but for some reason i can't open any report. I have no clue what's happening.

  • MartaDiazVila Profile Picture
    MartaDiazVila 135 on at

    Yes, i tried both ways, all correct

    30614.2.png

    30614.2.png

    8204.3.png

  • Suggested answer
    nmaenpaa Profile Picture
    nmaenpaa 101,166 Moderator on at

    What user account is the SSRS service running on?

    Is it the same account that you have specified as the business connector proxty account in AX in System administration - Setup - System service accounts?

    Is this account active? Has the password changed?

  • MartaDiazVila Profile Picture
    MartaDiazVila 135 on at

    5381.5.png

    5381.5.png

    Maybe should I add ".com" to the domain of the account?? contoso.com\Admin???

    The password has not changed.

    Thanks for the help by the way.

    PD:

    I just realised that in "reporting configuration manager" the user of the credentials it's in fact different->

    2364.6.png

    I don't know if this is important.

  • Verified answer
    nmaenpaa Profile Picture
    nmaenpaa 101,166 Moderator on at

    The account settings in AX and in the Services form look ok.

    Even though you say the password hasn't changed, I would still try to input it again for the service, just to rule that out.

    So please use Reporting Services Configuration manager to setup the execution account (instructions can be found in Crispin's message in this discussion).

  • MartaDiazVila Profile Picture
    MartaDiazVila 135 on at

    Problem solved,

    I introduced again the password of the Service Account and Execution Account.

    Thanks.

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