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Microsoft Dynamics CRM (Archived)

How to create an plugin for SMS?

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Posted on by 160

Kindly share ideas,

Find below details:-

  1. SMS Entity Creation
    1. Mobile Number
    2. Message
    3. Status
    4. Regarding
    5. Other OOTB Fields
  2. Configure the SMS View
  3. Create an Action to take the SMS URL .This will be read by the workflow mentioned below.
  4. Workflow to Create SMS. The URL for SMS Web-Service will be taken from Action. 
  5. Create a Plugin on SMS Create. Plugin will read values from SMS Entity.
  6. Report/Chart on SMS Created in CRM against the Owner. (Take this at the last priority).

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  • Suggested answer
    Gopalan Bhuvanesh Profile Picture
    11,401 on at
    RE: How to create an plugin for SMS?

    Hi

    1. You need to create a plugin (c# or VB.NET), include the web service method invocation.

    2. Register the plug-in using Plug-in registration Tool (Use configuration to pass the URL of the SMS webservice)

    3. This plugin would be invoked automatically (according to the settings, for eg. On creation of the SMS record), so that the webservice would send SMS

    Please refer this:

    community.dynamics.com/.../224456

    msdn.microsoft.com/.../gg594416.aspx

    msdn.microsoft.com/.../gg328490.aspx

  • Suggested answer
    prt33k Profile Picture
    6,907 on at
    RE: How to create an plugin for SMS?

    There are 3rd pary tool available like www.powerobjects.com/.../powersms

    However to answer above:

    1) Create custom entity of activity type.

    2) View can be created using OOB functionality.

    3) Create a configuration entity. Here you can store the SMS URL and other details relating to connecting to SMS service.

    4) SMS can be created using workfow or UI.

    5) We register a plugin on SMS creation. It will be post create plugin. This plugin will read config entity and send the detail to SMS service for actual SMS to be send.

    6) If status of the SMS also need to be updated then you need to expose a listener service which will read response from  SMS service and update status accordingly.

    Thanks,

    PS

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