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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / ACH batches processing...
Microsoft Dynamics GP (Archived)

ACH batches processing with blank check numbers

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Posted on by Community Member

Every once in a while, since we upgraded to GP2010, an ACH batch will go directly to posting when our AP person processes the batch after it's been approved. She never gets the chance to print remittances or anything. The main issue with this, is that the payments go through with a blank check number. Normally when it happens (maybe once a month?) we void the blank payments, and process the batch again, and it goes through fine with normal "check" numbers. Today, unfortunately, it happened twice in a row, and we're at a bit of a loss.

We use MICR, and it's been suggested that may be the problem, but i'm not sure of any setup issue that could cause this.

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  • Suggested answer
    Richard Whaley Profile Picture
    Richard Whaley 25,195 on at
    RE: ACH batches processing with blank check numbers

    Since it is intermittent, let's check workstation issues first.  Is there enough RAM and Free Disk Space on the workstation?  Is the connection to the network solid?

  • Community Member Profile Picture
    Community Member on at
    RE: ACH batches processing with blank check numbers

    4Gigs of RAM, plenty of disk space.

    I can't speak to network connectivity though. Our IT department assures us that we never have drop outs, but we've had issues with processing checks that seem to only be due to a network stoppage.

    The fact that this has happened three times over the past few days is a concern...

  • Richard Whaley Profile Picture
    Richard Whaley 25,195 on at
    RE: ACH batches processing with blank check numbers

    Have IT look in the server logs for any exceptions.

  • Community Member Profile Picture
    Community Member on at
    RE: ACH batches processing with blank check numbers

    they said there was nothing in their logs.

    But we had another user try to run the same process on a different machine, and it went off without a hitch. This makes me thing there is some sort of connectivity issue at the original users workstation, she often has issues printing checks as well (where the process dies before the checks print, but they are still generated in GP).

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