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Email - Record not available or do not have sufficient permissions message when clicking 'See the full content' in email message body

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Posted on by JayBoyle 5

Some users are experiencing an error message when trying to click the 'See the Full Content' link in the header of the email body.  There are from different roles reporting the issue, but its unclear if all users are impacted or only some.  I was unable to reproduce the problem as a user in the same BU.  The sender or author of the email is the owner of the email record.  There are no other email related permissions issues.

pastedimage1628184852445v1.png

The permissions on the role for the Activity is:

pastedimage1628184985608v2.png

Any suggestions on how to fix this?

Categories:
Email
Email and Office Integration
Dynamics 365 Administration
  • JayBoyle Profile Picture
    JayBoyle 5 on at
    RE: Email - Record not available or do not have sufficient permissions message when clicking 'See the full content' in email message body

    Thanks to Steve and Lorne, clearing the browser cache fixed the problem.   Cheers!

  • Verified answer
    AriaConsulting Profile Picture
    AriaConsulting 2,651 on at
    RE: Email - Record not available or do not have sufficient permissions message when clicking 'See the full content' in email message body

    Agree.  You can also try a full browser reset for the affected users  Obviously make sure to export their favorites and such first (you know, to avoid the homicide threats headed your way )

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Email - Record not available or do not have sufficient permissions message when clicking 'See the full content' in email message body

    Hi,

    This error sometime may not cause by permissions.  You can let your users clear the cache of their bowser to have a try.

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