Email - Record not available or do not have sufficient permissions message when clicking 'See the full content' in email message body

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Posted on by JayBoyle

Some users are experiencing an error message when trying to click the 'See the Full Content' link in the header of the email body. There are from different roles reporting the issue, but its unclear if all users are impacted or only some. I was unable to reproduce the problem as a user in the same BU. The sender or author of the email is the owner of the email record. There are no other email related permissions issues.

The permissions on the role for the Activity is:

Any suggestions on how to fix this?

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JayBoyle 5 on at

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RE: Email - Record not available or do not have sufficient permissions message when clicking 'See the full content' in email message body

Thanks to Steve and Lorne, clearing the browser cache fixed the problem. Cheers!
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AriaConsulting 2,655 on at

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RE: Email - Record not available or do not have sufficient permissions message when clicking 'See the full content' in email message body

Agree. You can also try a full browser reset for the affected users Obviously make sure to export their favorites and such first (you know, to avoid the homicide threats headed your way )
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Community Member Microsoft Employee on at

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RE: Email - Record not available or do not have sufficient permissions message when clicking 'See the full content' in email message body

Hi,

This error sometime may not cause by permissions. You can let your users clear the cache of their bowser to have a try.