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unable to update vendor email

Posted on by 5

Hi, 

In my company we are using GP 2013 and I am new in GP world.

My user is trying to update the vendor email on "Internet Information" GUI and the system kicks her out.

Please, do you know how to fix it?

Thank you.

  • Vanessa Harano Profile Picture
    Vanessa Harano 5 on at
    RE: unable to update vendor email

    It seems to be a compatibility issue w/ O365. I downgraded it to 1808 version and it is not crashing anymore.

    Tks

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: unable to update vendor email

    Perhaps performing a repair of both GP and Office might correct this. I have never heard of this before.

  • loay80 Profile Picture
    loay80 5 on at
    RE: unable to update vendor email

    Before the update to the plugin, emails to Vendors were sent out. I am now unable to send any emails to Vendors as it says emails are deprecated TellDunkin.

  • Vanessa Harano Profile Picture
    Vanessa Harano 5 on at
    RE: unable to update vendor email

    Hi Richard,

    No, I don't get any error message. GP crashes when I try to put a new email or if I just click on "To" button in different computers and even using 'SA' user.

    Thank you

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: unable to update vendor email

    Do you get any error messages? Have you tried this on another computer? How about as logged on as a GP Power User?

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