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No submission data available contact form

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Posted on by 10

Hi,

I have a problem with receiving submission data on my contact form

In the 'Marketing websites' section in D365 Marketing I added my company's website

I added the Javascript and Form capture code to the <head> 

pastedimage1637675013610v1.png

Then, when I go to 'Marketing forms'  and choose 'Capture form' I added the website contact page, where the form (WP Forms) can be found.
When checking the script, it says 'the tracking script is valid, choose next to continue'. I choose the form I made with WP Forms and map the fields:
pastedimage1637675517407v2.png

I don't think the other fields like wpforms [id] should me mapped, but maybe I am wrong.

When all the necessary fields are mapped I press save and close.

Then I go to summary, change the name of my form and set store form submission on Yes.

I save the form and press go live.

When it's published I go to my contact page and fill in the form.

When I check the form I just made, I should see the submission, unfortunately it says there is no data available:

pastedimage1637676245772v3.png

What did I do wrong? For one of our main websites I did exactly the same thing (using GravityForms) and when I submit a form on the contact page of that website, it show's my submission in the Marketing form

Please help me out with this question!

Best regards,

Simon 

  • SimonWernsen Profile Picture
    SimonWernsen 10 on at
    RE: No submission data available contact form

    Hi Kaitlin, thanks for your reply! I am sorry for the late reaction.

    I don't have a live customer journey for the submission form, but that is not necessary I think?

    So there are 2 options to embed a form on an external page.

    1: Create an embedded form

    2: Capture a new external form

    I really like to use option 2, but having some problems with it as I mentioned above. All the data is coming in, except the submission data. I want to know how to fix this problem and not use option 1.

    Best regards,

    Simon

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: No submission data available contact form

    Hi,

    The documentation which is provided by Kaitlin Titus is a correct reference.

    And in addition, please make sure to copy the Form capturing script correctly and don't embed any code inside the form-loader.js script.

  • KTitus92 Profile Picture
    KTitus92 55 on at
    RE: No submission data available contact form

    Couple things you can try.

    1) Do you have a live customer journey for the form submissions?

    2) I have only been able to get Dynamics 365 Forms to collect data when I embed the HTML for the site created in Dynamics 365 within the 3rd party site. docs.microsoft.com/.../embed-forms

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