Orders not going on hold even though credit process hold is setup

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Posted on by Ajit K

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Hi,

We are having a problem that orders are not going to credit hold even though there is past due balances. Customer has $5,000 as credit limit and they have $1900 as total due. Following is the setup on display credit limit warning. In the following case $1500 is 61 days and over.

If there is no credit limit, orders go into hold. But customers who have credit limits and have overdue balances, the orders are not going to hold. What's the best way to handle this setup, so that even though there is credit limit, the orders should go to hold if they have over due balances ?

Thanks

Ajit

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Almas Mahfooz 11,009 User Group Leader on at

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Check your sales order setup, did you defined the 'Credit Limit Hold ID' for the document type?

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Ajit K 957 on at

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Yes, all those required setups are done.

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