How to get rid of unapplied credit balance to a customer's account?

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Posted on by Mirza Adnan

Hi Everyone!

One of my customer was Invoiced in GP 10.0 and then the customer called in that he does not want few items on already posted Invoice which he already paid via PayPal. Now the payment he made is more that the revised Invoice in GP.

To reconcile the PayPal statement, I entered the full amount of payment in GP and applied it towards the Invoice leaving behind the unapplied credit balance on the customer.

I am not sure what would be the best way to get rid of that credit balance of unapplied amount.

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sandipdjadhav 18,306 on at

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RE: How to get rid of unapplied credit balance to a customer's account?

Hello Mirza,

You can create Debit Memo/Invoice to zero out your unapplied credit balance. Put Debit and Credit GL Account same on your Invoice or Debit Memo so there will be no effect on GL.

Let me know how it goes.

Thanks much

Sandip

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