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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Sales Transaction Entr...
Microsoft Dynamics GP (Archived)

Sales Transaction Entry Item Number error

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Posted on by lly 50

We encounter error whereby user selected item A in sales transaction entry but when they check back the transaction they find out the item number have been change to item B but item description remain as Item A.

Has anyone encountered this issue before?

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I have the same question (0)
  • Rosemary Profile Picture
    Rosemary 10 on at

    Good day,

    Have you any 'alternate item numbers' set up? if not you can run the dexsql.log as the user is doing an entry to determine what is happening and at what point.

    Regards

    Rosemary

  • Tim Wappat Profile Picture
    Tim Wappat 5,711 on at

    It sounds like you have a contention issue with a modification to your system.

    While the user is editing the order, someone else/integration is editing the lines at the same time.

    Are you "loosing" orders too?

    Have you customisation or auto imports or integrations with other systems in play?

    If so check them to see if they are interfering.

    Tim.

  • Rosemary Profile Picture
    Rosemary 10 on at

    If a document is attached to a batch id, can more than one users have access to that document?

    Rosemary

  • lly Profile Picture
    lly 50 on at

    Good Day,

    Didn't setup any 'alternate item numbers' for the item.

    Document is attached with batch id but other user didn't access to that document.

    No customisation or auto imports or integrations with other systems.

  • Tim Wappat Profile Picture
    Tim Wappat 5,711 on at

    I can't suggest anything further on this in that case.

    Tim.

  • Rosemary Profile Picture
    Rosemary 10 on at

    I recall a scenario where a document was done, the user printed the document, another user went back in and made a change but did not reprint the document to show the changes made.

    The initial document was submitted and caused some issues because it did not agree with the posted document.

    This is via Sales Transaction, do you think this is what is happening in your instance.

    Rosemary

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