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We encounter error whereby user selected item A in sales transaction entry but when they check back the transaction they find out the item number have been change to item B but item description remain as Item A.
Has anyone encountered this issue before?
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I recall a scenario where a document was done, the user printed the document, another user went back in and made a change but did not reprint the document to show the changes made.
The initial document was submitted and caused some issues because it did not agree with the posted document.
This is via Sales Transaction, do you think this is what is happening in your instance.
Rosemary
I can't suggest anything further on this in that case.
Tim.
It sounds like you have a contention issue with a modification to your system.
While the user is editing the order, someone else/integration is editing the lines at the same time.
Are you "loosing" orders too?
Have you customisation or auto imports or integrations with other systems in play?
If so check them to see if they are interfering.
Tim.
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Almas Mahfooz
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User Group Leader
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