WF send email - edit context text & images

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Posted on by Johnseito

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Hello,

I have a process or workflow that when someone does something it sends an email out through the CRM.

To make edits to the context of the email - I can go to this workflow / process, deactivate it and make edit to its context. I am able to edit the text either delete, change or add it, but to the image I can only delete it. I can’t replace it with another.

I think there should be an easy way to edit or replace the image context. Please advise !

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LuHao 40,892 on at

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Hi partner,

I was able to successfully add images to the email body of the workflow.

Copy the image directly on the web page and paste it into the body of the email of the workflow.

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Johnseito 340 on at

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Hi,

I did what you did but copied image that I had created from desktop but I couldn’t paste into the email body of what I copied.

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Johnseito 340 on at

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Do I need to upload the image to web resources and copy from there ?

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LuHao 40,892 on at

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Hi partner,

Yes. We can only copy pictures from web resources. Local pictures cannot be pasted directly into the D365 email body.

Pasting an image in the body of the email is actually pasting the URL of the image in the web resource.

The local image has no URL, so it cannot be pasted into the body of the email.

It's not just emails in the workflow, it's the same with sending emails normally in D365.

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Johnseito 340 on at

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So I uploaded the image to web resources and published it. I then go to the workflow to send email properties- I open the image in web resources and copied the link into a browser. I paste it into the email properties.

It looks good. However when an action is caused the email is sent but the image does appear only show a square. Please advise why the image didn’t appear.

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LuHao 40,892 on at

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Hi Johnseito,

Do you mean this situation?

This is actually due to a problem with Outlook.

Please refer to this blog:

https://www.nucleustechnologies.com/blog/cannot-see-images-in-outlook-emails-this-post-will-definitely-help/

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Johnseito 340 on at

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Yes that is what it looks like. Before I make the change, the previous image email was fine when the email was sent.

I am looking into your link now and see what the reason is.

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Johnseito 340 on at

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I look at your link, went to trust center and follow the steps. It didn’t help.

I don’t think is this reason because previous email image before I made the change showed correctly.

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LuHao 40,892 on at

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Hi Johnseito,

In my environment, the same email cannot display image in Outlook desktop, it can display image normally in Outlook online.

So please try to open your email in Outlook online, if the image can be displayed normally, then it is the reason for the setting of Outook desktop.

If it is indeed due to the Outlook desktop, please try the following links.

https://support.office.com/en-us/article/block-or-unblock-automatic-picture-downloads-in-email-messages-15e08854-6808-49b1-9a0a-50b81f2d617a

https://support.microsoft.com/en-sg/help/2638687/pictures-cannot-be-displayed-and-are-shown-as-red-x-in-outlook

https://www.msoutlook.info/question/588

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Johnseito 340 on at

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This is resolve we have to put the image in a public website for it to work thanks !

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