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Hello,
I have a process or workflow that when someone does something it sends an email out through the CRM.
To make edits to the context of the email - I can go to this workflow / process, deactivate it and make edit to its context. I am able to edit the text either delete, change or add it, but to the image I can only delete it. I can’t replace it with another.
I think there should be an easy way to edit or replace the image context. Please advise !
Hi Johnseito,
In my environment, the same email cannot display image in Outlook desktop, it can display image normally in Outlook online.
So please try to open your email in Outlook online, if the image can be displayed normally, then it is the reason for the setting of Outook desktop.
If it is indeed due to the Outlook desktop, please try the following links.
Hi Johnseito,
Do you mean this situation?
This is actually due to a problem with Outlook.
Please refer to this blog:
So I uploaded the image to web resources and published it. I then go to the workflow to send email properties- I open the image in web resources and copied the link into a browser. I paste it into the email properties.
It looks good. However when an action is caused the email is sent but the image does appear only show a square. Please advise why the image didn’t appear.
Hi partner,
Yes. We can only copy pictures from web resources. Local pictures cannot be pasted directly into the D365 email body.
Pasting an image in the body of the email is actually pasting the URL of the image in the web resource.
The local image has no URL, so it cannot be pasted into the body of the email.
It's not just emails in the workflow, it's the same with sending emails normally in D365.
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