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Hi,
We have a requirement when users send payment advise notification to vendors it should use sender generic email not the email address of the user generating the payment notification. I have tried to check is it something we need to change on user sender email address?
Please enable the alternative email address feature, this would solve your issue.
Hi Ramit,
Thanks for the quick response, I will enable the feature and get it tested.
I have enable the feature under feature management and on user under user options and workflow I have put the generic email address in Alternative Email. I am not sure when I print vendor payment advise, I do not see where it allows to select the alternative email address.
Is there a way to select the alternative generic email address when sending the payment advice because its its still from user email address.
The way I've seen this handled in the past is using a generic email account and having your IT team set it up as an alias or "send as" parameter in Exchange. Another option is to set the sender on relevant user accounts to the generic email account.
Hi Macdee,
As noted using the alternative email address is a viable option in many situations.
However if you want more specific email usage i.e. different generic email for Payment advice as compared to invoice/Purchase order/statement etc, then I would recommend that you look into using the Configurable business documents functionality.
However please keep in mind that using CBD isn't a small part, there is alot to learn in that area.
Regards
James
Hi Frank,
I have looked at the second option you provided the issue is all the emails the user will send in D365 will use that generic email not only vendor payment adice.
Hi James,
Please explain how I can use the alternative address such that when the user is sending the vendor payment advice it will use the alternative email address because that will work.
Regards,
Macdonald
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