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Invoice was matched to the wrong PO. Does anyone know how to re-open invoice and un-match the PO receipt? any help would be appreciated.
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Hi Tremor,
Re-open is not possible. One thing you can do is creating additional reversing transactions like a PO return and new receipt and a credit note and new invoice.
If you have a partner, you can also ask them. They are probably more aware of the setup and possible workarounds for your company. Based on the settings, and all details, there might be another option.
Thanks Andre. As of now, we did the following:
1. entered credit memo for the invoice that was applied to the wrong PO
2. settle the wrong invoice using the credit memo
I believe this takes care of the invoice, but need to address the following:
1. Inventory was affected by the receipt
2. PO needs to be corrected so it can be received again and invoiced.
just documenting in case someone can assist with the last 2 issues.
Thanks,
Tremor
Hi Tremor.
The credit memo should return the items which will be received again when posting the invoice. You possibly need to mark inventory transaction (old invoice and creditnote) if you are using an inventory costing model which requires inventory closing.
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