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Hi
We would like to manage our contact us form, where the same contact/lead might submit a form multiple times over months/years. How can we do this without setting up a 'recurring' journey, (we don't want to keep pushing them through the same workflow as a 'regular interval'? We just want the ability to let the same person keep entering as and when they submit the form.
Thanks
Gemma
Yes, I'd say real-time marketing can help you
But, you might find that you have to create a custom event to trigger when the form is submitted.
Hi,
If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.
If there is any further doubt, please do not hesitate to let me know.
Hi Gemma,
No, it is not supported unless using a recurring journey.
You can post your proposal to Ideas forum in order to drive it to be improved.
If you just want to figure out the contacts who submitted a certain form (subscribed from a certain form) more than once, you can create a segment to achieve it.
Thanks Nya. Is this a feature that can be added? Or is there a workaround for now? Its quite limiting for contact us forms in particular...how will we know when a new submission comes through from the same contact? Whether its a few weeks apart or months apart. Appreciate your help.
Thanks
Gemma
Hi Gemma,
It cannot be achieved unfortunately.
Since a non-recurring customer journey can be seen as a one-way pipe, the contacts who has been processed will not enter the pipe again.
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