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Customer Journey - allowing multiple entries for the same contact, but not recurring interval

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Posted on by Gemma2020

We would like to manage our contact us form, where the same contact/lead might submit a form multiple times over months/years. How can we do this without setting up a 'recurring' journey, (we don't want to keep pushing them through the same workflow as a 'regular interval'? We just want the ability to let the same person keep entering as and when they submit the form.

Thanks

Gemma

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Nya 29,060 on at

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Hi Gemma,

It cannot be achieved unfortunately.

Since a non-recurring customer journey can be seen as a one-way pipe, the contacts who has been processed will not enter the pipe again.

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Gemma2020 61 on at

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Thanks Nya. Is this a feature that can be added? Or is there a workaround for now? Its quite limiting for contact us forms in particular...how will we know when a new submission comes through from the same contact? Whether its a few weeks apart or months apart. Appreciate your help.

Thanks

Gemma

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Nya 29,060 on at

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Hi Gemma,

No, it is not supported unless using a recurring journey.

You can post your proposal to Ideas forum in order to drive it to be improved.

If you just want to figure out the contacts who submitted a certain form (subscribed from a certain form) more than once, you can create a segment to achieve it.

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Nya 29,060 on at

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Hi,

If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.

If there is any further doubt, please do not hesitate to let me know.

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Gemma2020 61 on at

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Hi Nya

Wondering if the new real time marketing can solve this issue now?

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All My Systems 84 on at

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Yes, I'd say real-time marketing can help you

But, you might find that you have to create a custom event to trigger when the form is submitted.

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