Announcements
No record found.
Hi
We would like to manage our contact us form, where the same contact/lead might submit a form multiple times over months/years. How can we do this without setting up a 'recurring' journey, (we don't want to keep pushing them through the same workflow as a 'regular interval'? We just want the ability to let the same person keep entering as and when they submit the form.
Thanks
Gemma
Hi Gemma,
It cannot be achieved unfortunately.
Since a non-recurring customer journey can be seen as a one-way pipe, the contacts who has been processed will not enter the pipe again.
Thanks Nya. Is this a feature that can be added? Or is there a workaround for now? Its quite limiting for contact us forms in particular...how will we know when a new submission comes through from the same contact? Whether its a few weeks apart or months apart. Appreciate your help.
No, it is not supported unless using a recurring journey.
You can post your proposal to Ideas forum in order to drive it to be improved.
If you just want to figure out the contacts who submitted a certain form (subscribed from a certain form) more than once, you can create a segment to achieve it.
Hi,
If the issue has been solved, it would be appreciated if you could click "Yes" to verify my answer.
If there is any further doubt, please do not hesitate to let me know.
Hi Nya
Wondering if the new real time marketing can solve this issue now?
Yes, I'd say real-time marketing can help youBut, you might find that you have to create a custom event to trigger when the form is submitted.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
Thanks to all of our 2025 Community Spotlight stars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
ManoVerse 166 Super User 2026 Season 1
Jimmy Passeti 51 Most Valuable Professional
NeerajPawar 51
