Customer account xxx in company xxx is not mapped to customer account xxx in company xxx while posting customer payments

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Posted on by Matloob

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While creating customer payments this error came to me and i cant post any customer payments. i dont know whats this error for.

Can any body helps me in this?

Many thanks

Matloob

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Mary Ellen 17 on at

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Hello - did you find a resolution to this? Do you practice Intercompany transactions?

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Community Member on at

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It seems you don't have proper setup of intercompany

Please verify below link

msdn.microsoft.com/.../aa550312(v=ax.10).aspx

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Mary Ellen 17 on at

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We do have it set up but we have two customer accounts for that entity. I believe that intercompany is a one to one relationship. Is there a way to accept payments for two customer numbers?

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Matloob 781 on at

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No Mary, have not yet.

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This error indicates "The customers do no share the same PartyId"

You will find comment & code related to this error in class\method: "\Classes\LedgerJournalTransUpdateCust\checkSettleVoucher()"

if (journalTransCustomer.PartyId != custTransCustomer.PartyId)

{

// The customers do no share the same PartyId

return checkFailed(strfmt("@SYS115976",

_ledgerJournalTrans.AccountNum,

_ledgerJournalTrans.Company,

custTrans.AccountNum,

custTrans.company()));

}

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Sohaib Cheema 49,677 Super User 2026 Season 1 on at

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Few minutes ago one of my juniors presented me same issue, in AX2012 and following is what I found

Reason of Issue:

The customer payment which is being settled with Invoice, both have different Party.

Suppose you are doing payment For Customer CUST-101 and you have selected the Invoice of some other customer lets say CUSt-102

AX will not allow you with such payment where parties are different i.e. party of Customer for which payment is being done and party of customer, for whom invoice is being settled.

I doubt that same case can happen with Vendor Payments as well (I have not tested case of vendor payment )

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Matloob 781 on at

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Thanks Shoaib.

I have managed to resolve this issue before with the solution you have described above.

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Community Member on at

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Hi,

Can you describe how you fixed the issue

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NavidNoori 113 on at

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Can you describe how you fixed the issue?

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