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Journey Alternate Exit when a trigger occurs not working for all?

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Posted on by 82
I have a RTM journey that has an Exit when a trigger occurs. I use the same trigger to start another journey.
I have one contact who initiated the trigger after the first step in the journey and then started the second triggered journey, so I know they activated the trigger.
Now a week has passed and they are getting reminder emails from the next step in the first journey. They shouldn't be receiving this email because they exited after the first email in the journey.
Is there a way to diagnose this? Can I see WHO has exited a journey and why (e.g. completed steps vs trigger vs segment membership). Right now I have wait periods between emails in the journey and when someone exits, it just seems like those contacts become part of a number shown in the wait step as still processing. Even when journeys complete, I have found this is the case where there are /Processing/ contacts left along the way which I can only tie back to people who exited early for one reason or another.
Thanks for any help.
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Journey Alternate Exit when a trigger occurs not working for all?
    Hi Mike,
    Could you share screenshots about the journey and all other details?

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