Access full CRM web client on iPad

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Posted on by Community Member

Hi,

We have several iPad users who need to access their CRM 2011 data while out of the office. We have an on-premises setup so we have allowed them VPN access. Once they are on our network, they can open Safari and browse to the CRM web client, but it keeps redirecting them to the mobile version. Is there any way I can prevent the redirection?

Thanks in advance,

Tony.

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jlattimer 24,562 on at

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Until you upgrade to CRM 2013 - the iPad experience is limited to Online customers who installed the December 2012 updated. Otherwise CRM sees the mobile version of Safari as an unsupported browser and re-directs to the mobile site.

CRM for iPad

Someone can correct me if I am wrong, but i don't believe there is a way to stop the re-direct initially - after the fact I think you can change he end of the URL to /main.aspx and access the site - but you might experience functionality that doesn't work correctly

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Rajesh Ravindran on at

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Jason is correct here. Currently, Microsoft Dynamics CRM 2011 on-premises versions do not include iPad support. (msdn.microsoft.com/.../hh699710.aspx).

Regards,

Rajesh. R.

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Community Member on at

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Thank you both very much for your swift and informative answers. Our users will have to wait until we upgrade to 2013, I think.

Thanks again,

Tony.

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