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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Changing position of s...
Microsoft Dynamics CRM (Archived)

Changing position of statusses on a Case

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Posted on by Community Member

HI,


A Case can have several statussen and we are able to create a new status.

Then in a dropdown menu we can easily select a status.

I want to change the order of the items in this dropdown menu.

 

I has something to do with the value of the status.

In CRM i can`t change this value so i am not able to set the correct order of items in the dropdown menu.

 

I included some sceenshots to clearify what i mean.

I hope somebody can help me with this :)

 

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  • Suggested answer
    Karsten Wirl Profile Picture
    Karsten Wirl 4,477 on at

    Okay, let us discuss your requirements...

    You want to sort your case status reasons, right?

    1. Therefore you must go to the SETTINGS - CUSTOMIZATIONS - CUSTOMIZE YOUR SYSTEM.

    2. Open the entities

    3. Choose CASE

    4. Click on FIELDS

    5. Search for STATUSREASON

    6. Change the order

    Be aware: This will work only for one language... with different languages, you get a problem.

  • Community Member Profile Picture
    Community Member on at

    I have done these steps, but the order that i configured at the customize, isnt the order that is showing on the cases.

  • Karsten Wirl Profile Picture
    Karsten Wirl 4,477 on at

    Have you published your customizations?

    Have you done it in the correct system?

  • Community Member Profile Picture
    Community Member on at

    Yes, i have, also when i add new statusses, they are visible to i assume im working in the correct system :)

    I just know it has to do with the value a status can have, since a certain update it is not possible to edit the value that is assigned to a status.

    I can see that the order is exactly following the values from high to low... So i someone could just tell me how to edit those values i think we can solve this case.

    Or if this is a bug in CRM online , let me know what i need to do to fix it.

  • TheMarkChristie Profile Picture
    TheMarkChristie 10,328 Moderator on at

    Hi Peter,

    This looks like a bug (still present in 2016 Update 1) I would raise a ticket with MS to have this resolved

    Mark

  • Karsten Wirl Profile Picture
    Karsten Wirl 4,477 on at

    I can confirm this behavior.

    MS CRM 2016 SP1 on-prm.

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