Microsoft Dynamics AX (Archived)

Duplicate payment lines in Customer Transaction

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Posted on by Zakeer Hussain

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Dear All,

We are using AX2012 R3 CU8 version with Retail.

For few transactions, the system is creating a duplicate payment line in GL and it increase the customer account by same amount. Below is the screenshot for customer transaction, two payment lines for one sales order

Please advise

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Ludwig Reinhard Microsoft Employee on at

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Hi Zakeer Hussain,

In your screenshot above the transactions do all have a different voucher number.

How can you be sure that these are duplicate lines?

Can this possibly be caused by manual errors when recording the payments that people just entered a payment twice?

Can you identify similiar duplicate transactions for other vendors and a specific 'pattern' of those transactions or do they seem to occur just random?

Best regards,

Ludwig

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Zakeer Hussain 345 on at

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Hi Ludwig,

Yes they have a different voucher number for the same amount tendered.

The cashier can't enter the payment twice, the POS will not allow to tender the invoice twice. We tried to read the pattern and the possible cause but this is just happening randomly.

We can just cancel one duplicate payment from the same screen but we would like to dig into the issue.

Thanks

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Ludwig Reinhard Microsoft Employee on at

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Hi Zakeer Hussain,

Have you already checked LCS to ensure that the behavior you see is not caused by a bug?

Best regards,

Ludwig

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guk1964 10,888 on at

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Do you have sales order transactions as well as POS transactions at the store?

If so then check this hotfix 477938, KB2996213

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Zakeer Hussain 345 on at

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Hi Ludwig,

I am not able to find for this particular issue.

Regards,

Zakeer

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Zakeer Hussain 345 on at

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Hi Magic,

I think this hotfix is for some other issue, like sales orders are getting duplicated

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ZvikaR 190 on at

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First, go to the vouchers of the 2 payments, and press the "audit trail" button to see who posted these transactions, and when.

can you confirm the transactions were both posted at the same time?

If not, that's not a "simple" duplicate transaction.

Maybe the batch bringing statements from the POS is bringing the same transactions 2 different runs?

seeing the gap between creation can give you clue to how these transactions are created.

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Zakeer Hussain 345 on at

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HI Zvika,

There is a time gap between these two payment lines. I checked the Statements posted related to this transaction but only one statement is posted with correct value.

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Khurram 655 on at

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An issue is already reported and worked on by MS. No reporting date or fix availability date is mentioned. Check the below link on LCS:

https://fix.lcs.dynamics.com/issue/results/?q=3976886

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