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Can somebody help in understanding social listening
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I already know that it can only be used for CRM online
But how to use it
I have already read following:
community.dynamics.com/.../listen-here-microsoft-social-listening-is-now-available.aspx
technet.microsoft.com/.../dn659847.aspx
but i want some concrete steps to set them up in crm
It can be used in Dynamics Marketing too.
I invite you to see this page:
http://www.microsoft.com/en-us/dynamics/crm-test-drive-start.aspx
Thanks saadzag
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