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Is Lead scoring works on fields data we added manually on lead record ?

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Posted on by Fariha Asmat

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Hi Marketing Experts,

I am working with Lead scoring model, for example i have added Company Size field on lead if size is 600 the lead score will increase to 20 points. My scoring model is LIVE. I created a lead and manually updates it's company size field to 600. The lead score should be counted it should be 20 but it's not working it's not showing anything on "Lead score " tab on lead record

Thanks

Fariha

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sbtron on at

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Hey Fariha

Can you confirm whether the lead is associated with a parent contact?

Only leads associated with parent contacts can be scored. See-

https://docs.microsoft.com/en-us/dynamics365/marketing/score-manage-leads#only-leads-associated-with-parent-contacts-or-accounts-can-be-scored

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Fariha Asmat 216 on at

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Thanks for the reply Saurabh, Yeah my lead is associated with parent contact and I already figured out the issue. Lead scoring model takes around 1 hour or more to update the score.

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