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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM contacts appearing...
Microsoft Dynamics CRM (Archived)

CRM contacts appearing in my outlook address book

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Posted on by Community Member

We use CRM for Outlook in order to work offline.

I was sending a mail in my outlook today and I have noticed that all the CRM contacts are appearing in my Outlook address book?

How can I prevent this from happening??

Thanks in advance

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  • Verified answer
    Wouter Madou Profile Picture
    Wouter Madou 3,392 on at

    go to file > crm > options

    Tab synchronization > click on 'filters' on the second line

    tab user filter > My outlook contacts > select and deactivate

  • Suggested answer
    razdynamics Profile Picture
    razdynamics 17,308 User Group Leader on at

    Hi Clarek

    You need to go into your Personal CRM User OPTIONS Settings via the COG in the top right corner of you CRM

    Click Options, and select the 'Synchronisation' Tab

    Please review you Synchronised Fields and Offline Filters

    Best Wishes, Raz

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