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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Creating a Workflow activated as a Process created another Child Process

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Posted on by 2

We were troubleshooting an issue with a Workflow that was assigned to a former employee, and what we found was that when the workflow is created, saved, and activated, it creates another duplicate of the same, but it cannot be deleted / deactivated and is a child of what I created. 

In the attached image, I created the workflow in Green (actually, I recreated it based on a previous workflow we were trying to troubleshoot), and when I activate it, it created another record as well listed as a MerchAppWF_5F00_Process.png

Any help if greatly appreciated!

Brandon

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  • Suggested answer
    Bipin D365 Profile Picture
    28,983 Moderator on at

    Hi,

    You should not directly delete the duplicate workflow as it is created by the System.

    You should always deactivate/delete the workflow from Advance settings- process - All workflow

    Also, you can add your workflow in solution and then deactivate/delete

    BTW what is it that you are facing an issue with workflow ?

  • BBaker32 Profile Picture
    2 on at

    Here's the Workflow... 

    pastedimage1654873898470v1.png

    If I deactivate this one, it will also deactivate the other that is created. However, I cannot deactivate the other - it give an error. Nor can I delete the other. 

  • Community Member Profile Picture
    on at

    Hi BBaker32,

    Could you provide the setting of your workflow?

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