Microsoft Dynamics CRM (Archived)

how can I stop SLA when the case cancelled ???

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Acuallay I create SLA for my organization but I do not know how can I stop SLA time when I cancelled case .

I mean I want to cancel every thing in SLA when I cancel case .

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Rajkumar Rajaraman on at

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Narges,

Refer the following thread:

community.dynamics.com/.../145997

Also refer this blog:

inogic.com/.../sla-enhancement-in-crm-2015

Hope this helps.

Regards,

R.Rajkumar

"Please mark my answer as verified if you found it helpful"

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Aileen Gusni 44,524 on at

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Narjes

Try to use the status of the case in one of the SLA condition part then it would work.

Thanks

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Community Member on at

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Hello Aileen

I design my SLA like this screen shot and every thing work well .

but I have this question when I cancel the case in the Case form my SLA don't be stop (look my screen shot please )

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Abhishek Gupta 2,003 on at

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Hi Narges,

In success criteria you can define one more condition which is status equals canceled.

Please mark my answer as correct if you find so.

Regards,

Abhishek

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Aileen Gusni 44,524 on at

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Narges,

You want to put the Canceled as success one right?

In the success criteria, you add status = resolved and canceled.

See whether it works.

Thanks

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Community Member on at

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hello Abhishek

I done it But not working . :( (look Screen Shot )

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Rajkumar Rajaraman on at

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As Aileen pointed correctly,

Success criteria add Status = resolved and canceled

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Abhishek Gupta 2,003 on at

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Hi Narges,

Instead of new condition just add canceled into same condition where you have specified status equals resolved.

Thanks

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Community Member on at

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is working ... .

really appreciated Abrishek & Guys

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Ashutosh Pandey 40 on at

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Hi,

But to add this condition in sla success criteria

the timer will stop no doubt but it is showing as succeeded not as canceled?

can someone help?

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