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Acuallay I create SLA for my organization but I do not know how can I stop SLA time when I cancelled case .
I mean I want to cancel every thing in SLA when I cancel case .
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Narges,
Refer the following thread:
community.dynamics.com/.../145997
Also refer this blog:
inogic.com/.../sla-enhancement-in-crm-2015
Hope this helps.
Regards,
R.Rajkumar
"Please mark my answer as verified if you found it helpful"
Narjes
Try to use the status of the case in one of the SLA condition part then it would work.
Thanks
Hello Aileen
I design my SLA like this screen shot and every thing work well .
but I have this question when I cancel the case in the Case form my SLA don't be stop (look my screen shot please )
Hi Narges,
In success criteria you can define one more condition which is status equals canceled.
Please mark my answer as correct if you find so.
Abhishek
You want to put the Canceled as success one right?
In the success criteria, you add status = resolved and canceled.
See whether it works.
hello Abhishek
I done it But not working . :( (look Screen Shot )
As Aileen pointed correctly,
Success criteria add Status = resolved and canceled
Instead of new condition just add canceled into same condition where you have specified status equals resolved.
is working ... .
really appreciated Abrishek & Guys
Hi,
But to add this condition in sla success criteria
the timer will stop no doubt but it is showing as succeeded not as canceled?
can someone help?
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